(a) By no later than September 30, 2011, the Mayor shall have adopted and fully implemented the TANF Universal Service Delivery Model, as created by the Department of Human Services, which shall:
(1) Address customer needs based on personal and family circumstances, to the extent feasible;
(2) Require orientation and a detailed assessment and referral to an appropriate array of services and supports, which shall be provided through:
(A) Contract job placement;
(B) Education and training vendors, and
(C) District agencies;
(3) Emphasize education, training, and skills enhancement;
(4) Assist customers in addressing and overcoming challenges that are barriers to employment;
(5) Include financial disincentives to customers who without good cause remain unemployed;
(6) Provide for participation with the TEP program;
(7) Provide for an Individual Responsibility Plan for each customer; and
(8) Include a system of sanctions for a customer who fails to participate or complete an Individual Responsibility Plan.
(b) A nonexempt customer who fails to participate or complete an Individual Responsibility Plan shall be subject to a progressive, graduated sanction policy, as established by the Department of Human Services. Each level of sanctions shall reduce further the maximum grant a customer will be eligible to receive.
(c) The Mayor shall submit a draft plan of the TANF Universal Service Delivery Model to the Council for its review by March 1, 2011.